Products manufactured by Pure Form Equine are natural food products without preservatives. Storage instructions are included with your order. Unopened products are eligible to be returned for a full refund of the original purchase price within 30 days of the original purchase date. However, shipping costs are not refundable and return shipping is the responsibility of the purchaser.
Pure Form Equine endeavors to fill every order accurately and your satisfaction is our priority. If you receive an incorrect item you are welcome to keep it. However, please contact us as soon as possible so that we may correct our mistake and ship you the correct item (at our expense) or refund your original order (minus the shipping cost).
If you are unsatisfied with your purchase for any other reason please contact us to discuss your concerns.